These Terms govern your access to and use of the Sharpagent website and the services provided by SharpAgent OÜ, registered in Estonia ("Sharpagent", "we"). By using the site or engaging our services you accept these Terms.
1. Services
Sharpagent designs, builds, and scales websites and digital presence for businesses through fixed-scope plans (Refresh, Growth, Full Command) and optional add-ons such as the Media Package. Deliverables, timelines, and pricing for each engagement are confirmed in a written proposal or statement of work ("SOW"). If a term of an SOW conflicts with these Terms, the SOW prevails.
2. Quotes, deposits, and payment
- Prices listed on the site are starting prices in EUR and exclude VAT.
- A non-refundable deposit of 50% is required to schedule production; the balance is invoiced per the SOW.
- Invoices are due within 7 days of issue unless otherwise stated.
- Late payments accrue interest at the statutory Estonian rate and may pause work until settled.
2a. Website Audit (paid digital report)
- The on-screen audit preview (overall score, four category ratings, short verdict and issue count) is provided free of charge.
- The full written report is a digital product sold at the price displayed at checkout (currently €5.99, excluding VAT) and is delivered by email once payment is confirmed.
- Payments are processed by Stripe. We never store your full card details. Available methods (card, Apple Pay, Google Pay, PayPal, Link) depend on your device, browser and region.
- The audit is an automated AI scan of a single public page, not a manual review, security test or legal/accessibility audit. Findings are advisory and may be incomplete or inaccurate; you remain responsible for any changes you make to your website.
- You may only submit URLs for websites you own or are authorised to analyse. Automated, bulk or abusive use of the audit tool may be rate-limited or blocked.
- By purchasing you request immediate delivery of digital content and acknowledge that the right of withdrawal is lost once the report is sent (see the Refund & Service Policy).
2b. Sharpie AI assistant and bookings
Our website provides an AI chat assistant ("Sharpie") and a self-service booking calendar. Sharpie can answer questions, suggest a plan and create a 15-minute call booking on your behalf using the details you give it. AI responses are generated automatically, may contain errors, and do not constitute a binding quote or professional advice. Bookings are confirmed by email and can be rescheduled or cancelled by replying to that email.
3. Client responsibilities
You agree to provide brand assets, content, feedback, and approvals within agreed windows. Delays on your side may extend timelines and, if they exceed 14 days, may trigger a project restart fee.
4. Revisions and scope
Each plan includes a defined number of revision rounds. Work outside the agreed scope is quoted separately as a change order before it starts.
5. Intellectual property
- On full payment, you own the final deliverables produced specifically for you (design files, copy, code written for your project).
- We retain rights to our pre-existing tools, frameworks, components, and know-how, and grant you a perpetual licence to use them as part of your deliverables.
- We may display the work in our portfolio and case studies unless the SOW says otherwise.
- Third-party assets (fonts, stock media, plugins) remain subject to their own licences.
6. Third-party services
Projects may rely on third-party platforms (hosting, analytics, payment, email). We are not responsible for their availability, changes, or fees; you contract with them directly where required.
7. Warranties and disclaimers
We deliver services with reasonable skill and care. Beyond that, the site and services are provided "as is" without warranties of merchantability, fitness for a particular purpose, uninterrupted operation, or specific business results (traffic, rankings, revenue).
8. Limitation of liability
To the maximum extent permitted by law, our total liability for any claim arising out of or relating to an engagement is limited to the fees paid by you for that engagement in the 6 months preceding the claim. We are not liable for indirect, incidental, or consequential losses, or for lost profits, revenue, data, or goodwill.
9. Confidentiality
Each party will keep the other's non-public information confidential and use it only to perform the engagement.
10. Termination
Either party may terminate an SOW for material breach that is not cured within 14 days of written notice. On termination you pay for work performed up to the effective date. The deposit remains non-refundable.
11. Governing law and jurisdiction
These Terms are governed by the laws of the Republic of Estonia. Disputes will be submitted to the exclusive jurisdiction of the courts of Harju County (Harju Maakohus), Tallinn.
12. Changes
We may update these Terms. The version in force is the one published on this page at the time you engage us.
13. Contact
SharpAgent OÜ · hello@sharpagent.io